Sprint #8 Ripping Off Another Customer for $200.00
Weird Coincidence. These tactics by Sprint Customer Service Rep, are very similar to the other story about this same kind of screw up and how poorly it was handled.
Taken from Complaint.Com website story:
July 29, 2005
When I relocated from the Outer Banks to Virginia, I paid off all of my utility bills. I neglected to pay out my Sprint home phone bill. I paid out my Sprint cell. Several months later I was contacted by Sprint Telephone regarding my home account. I immediately arranged to make weekly payments to pay the bill off.
On the third week, a Tuesday, a young fellow working for Sprint took over $250.00 out of my account via my check card instead of the $25.00 I had arranged to pay weekly. ($100.00 per month) Initially he told me he could not refund $225.00 to my account. I insisted he could, and after several "let me put you on hold" maneuvers, he told me my money would be back in my account the next day. The money was not returned to my account. I phoned Sprint several times during that week. Each time I was told, "I see where your money was refunded, it will be....." then the time ranged from the next day-the next three days. The following Monday I called and was told the money had been refunded the previous Tuesday, but the new time frame was now going to be five business days until my money was refunded. I waited until after 2 pm the following (5th business day) and still no money.
I called Wednesday morning and spoke with a supervisor who told me she had personally spoken with the person who had refunded my money the previous day (Tuesday, a week from the original phone call) at 1:45 pm, and it would take 24 hours to return to my account. This supervisor assured me my money would be in my account by 1:45 pm Wednesday. (today) At 2:06 pm, I checked on my account and.......wait for it.......NO MONEY REFUNDED. I called Sprint and tried to relocate the supervisor I has spoken with earlier, but, surprise surprise, no luck there.
I spoke with still another supervisor who said " your money was refunded to your account, but it will take 24-72 hours to reappear in your account. I was on my cell phone at this point and a rather "happy" sounding fellow Paul, tried the " are you there, your cell phone is breaking up" routine. I immediately said: "I want your supervisor, I bet you heard that." Paul suddenly could hear me. He told me he could not give me a number to call his supervisor nor could he divulge her name. I told him to get up, go to her desk and tell her there was an angry customer on the phone. My boy Pauly's arrogance was only surpassed by this under qualified, overpaid, clerk. At the time of this writing I still have not been refunded my money.
Sprint home phone and cellular is the poorest managed company still afloat. Upper management either can't or won't take action against middle management and line personnel for lying, misleading, arrogant anti-customer attitude Sprint exudes on a daily basis. Shame on the share holders and the President who allow this. They are well aware of this ongoing practice, but apparently more interested in glitzy media that real customer satisfaction with their product.
You can't make up how bad this company is.
Maris
Sprint
customer service
Taken from Complaint.Com website story:
July 29, 2005
When I relocated from the Outer Banks to Virginia, I paid off all of my utility bills. I neglected to pay out my Sprint home phone bill. I paid out my Sprint cell. Several months later I was contacted by Sprint Telephone regarding my home account. I immediately arranged to make weekly payments to pay the bill off.
On the third week, a Tuesday, a young fellow working for Sprint took over $250.00 out of my account via my check card instead of the $25.00 I had arranged to pay weekly. ($100.00 per month) Initially he told me he could not refund $225.00 to my account. I insisted he could, and after several "let me put you on hold" maneuvers, he told me my money would be back in my account the next day. The money was not returned to my account. I phoned Sprint several times during that week. Each time I was told, "I see where your money was refunded, it will be....." then the time ranged from the next day-the next three days. The following Monday I called and was told the money had been refunded the previous Tuesday, but the new time frame was now going to be five business days until my money was refunded. I waited until after 2 pm the following (5th business day) and still no money.
I called Wednesday morning and spoke with a supervisor who told me she had personally spoken with the person who had refunded my money the previous day (Tuesday, a week from the original phone call) at 1:45 pm, and it would take 24 hours to return to my account. This supervisor assured me my money would be in my account by 1:45 pm Wednesday. (today) At 2:06 pm, I checked on my account and.......wait for it.......NO MONEY REFUNDED. I called Sprint and tried to relocate the supervisor I has spoken with earlier, but, surprise surprise, no luck there.
I spoke with still another supervisor who said " your money was refunded to your account, but it will take 24-72 hours to reappear in your account. I was on my cell phone at this point and a rather "happy" sounding fellow Paul, tried the " are you there, your cell phone is breaking up" routine. I immediately said: "I want your supervisor, I bet you heard that." Paul suddenly could hear me. He told me he could not give me a number to call his supervisor nor could he divulge her name. I told him to get up, go to her desk and tell her there was an angry customer on the phone. My boy Pauly's arrogance was only surpassed by this under qualified, overpaid, clerk. At the time of this writing I still have not been refunded my money.
Sprint home phone and cellular is the poorest managed company still afloat. Upper management either can't or won't take action against middle management and line personnel for lying, misleading, arrogant anti-customer attitude Sprint exudes on a daily basis. Shame on the share holders and the President who allow this. They are well aware of this ongoing practice, but apparently more interested in glitzy media that real customer satisfaction with their product.
You can't make up how bad this company is.
Maris
Sprint
customer service
posted by John Q Public at 7:41 PM
1 Comments:
They are lying, misleading and arrogant yet you are the one who didn't pay your bill. It seems to me you got what you gave.
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